Accessibility Statement
Sinfonia Varsovia undertakes to ensure the accessibility of its website in accordance with the provisions of the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.
The accessibility declaration applies to the website sinfoniavarsovia.org.
- Website publication date: July 2, 2020
- Date of last significant update: December 6, 2021
State of digital accessibility
The website is partially compliant with the annex to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities due to incompatibilities or exclusions listed below.
Unavailable content
Inconsistency with the attachment
- Some films do not have subtitles or audio description.
- Not all files are available digitally.
- Some graphic materials do not have alternative text.
If you need access to them, please contact us and indicate exactly which ones you need and how we should adapt them.
Preparation of the accessibility statement
- Date of preparation of the declaration: October 27, 2020
- Date of last declaration review: March 31, 2025
We have prepared the declaration based on an audit of the Pracownia Dostępności Cyfrowej LepszyWeb.pl and self-assessment based on tools for automatic detection of certain digital accessibility errors (including WAVE – https://wave.webaim.org/ and the WCAG Color contrast checker plug-in).
Facilities, restrictions and other information
Plans to Fix Digital Accessibility Errors
We plan to rebuild the site by the end of 2025. During the rebuild, we intend to eliminate all digital accessibility errors mentioned above.
Facilities
- A contrasting version was used.
- Visible focus.
- Highlighting links.
Feedback and contact details
Any issues with the digital accessibility of this website can be reported to Zofia Ledzion – at zofia.ledzion@sinfoniavarsovia.org or by phone at 885 552 573.
Everyone has the right to request the digital accessibility of this website or parts of it.
When submitting such a request, please provide:
- your name and surname,
- your contact details (e.g. telephone number, e-mail),
- the exact address of the website where the element or content is digitally inaccessible,
- a description of what the problem is and what solution would be most convenient for you.
We will respond to your application as soon as possible, no later than within 7 days of receiving it.
If this deadline is too short for us, we will inform you about it. In this information, we will provide a new deadline by which we will correct the errors you reported or prepare the information in an alternative way. This new deadline will not be longer than 2 months.
If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will offer you access to it in an alternative way.
Handling of requests and complaints related to accessibility
If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you disagree with that refusal, you have the right to file a complaint.
You also have the right to file a complaint if you do not agree to use the alternative method of access that we offered you in response to your request for digital accessibility.
Please submit any complaints by letter or email to the director of the institution:
- Janusz Marynowski – Director of Sinfonia Varsovia
- Address: ul. Grochowska 272, 03-849 Warsaw
- E-mail: sekretariat@sinfoniavarsovia.org
- Phone: (22) 582 70 82
You can also inform the Commissioner for Human Rights about this situation and ask him to intervene in your case.
Other information
Architectural accessibility
Sinfonia Varsovia headquarters address – ul. Grochowska 272, 03-849 Warsaw
People with mobility difficulties, including wheelchair users
The seat of Sinfonia Varsovia is located at ul. Grochowska 272 in Warsaw and is located in a park-like area, with two entrances: from ul. Kobielska and ul. Terespolska. Due to renovation, the entrance from ul. Grochowska is temporarily closed.
The area is monitored and protected by internal security services 24 hours a day, 7 days a week.
The area is open from 07:00 to 21:00, temporary changes in opening hours may be caused by ongoing concerts or other events. Opening hours can be checked by calling the secretariat on: 22 582 70 72 or 22 582 70 82. Changes to the opening hours of the area are communicated each time by posting appropriate notices in the entrance area.
- From Kobielska Street, the entrance is paved and hardened – in front of the entrance, outside the premises of the institution, there is a high curb that makes entry difficult. Possibility of entry by car or bus. After prior arrangement with the Operations Department (address details below), it is possible to enter and park a coach.
- On the side of Terespolska Street there is a temporary gate intended for pedestrians, the entrance is paved, with a slight angle of inclination.
The following buildings are located on the Sinfonia Varsovia premises:
- CONCERT PAVILION – accessible: no horizontal architectural barriers, floor at ground level; possibility of designating spaces for wheelchair users during events. The pavilion is located on an elevated part of the area, accessible via a ramp from Grochowska Street (at the ticket desks) or a high curb (on Kobielska Street outside the Sinfonia Varsovia area);
- TOILET BUILDING (next to the pavilion) – accessible: no horizontal architectural barriers; toilet adapted for wheelchair users;
- TICKET OFFICE AND CAFE – partially accessible: located near the pavilion, in an open area without architectural barriers, but the counter at the ticket office and café is located at a height of approx. 1.15 metres;
- REHEARSAL ROOM – partially accessible: wheelchair ramp (to the main entrance on the left side of the building) and the possibility of designating a space for wheelchair users during events; no wheelchair-friendly toilets (the nearest accessible toilet is located in a separate building next to the pavilion, see point 2);
- OFFICE BUILDING – inaccessible: access to the building via stairs, no ramps, elevators, etc.
- PALACE – unavailable, no events take place in the building: it is under renovation and is not available to the public;
- OTHER BUILDINGS – unavailable: no events are taking place in the buildings: they are under renovation and are not accessible to the public;
Sinfonia Varsovia reserves seats in the audience designated for wheelchair users for events organized in the Rehearsal Room or Concert Pavilion. The number of seats may be limited due to the technical requirements of a given event.
For technical and safety reasons, Sinfonia Varsovia reserves the right to exclude wheelchair spaces for selected events.
There are no parking spaces on the premises, and no spaces have been designated for people with disabilities. Temporary parking spaces for people with disabilities can be designated for events.
People with visual impairments
There are no Braille or high-contrast markings, nor other amenities specifically for visually impaired or blind people.
All buildings allow entry with assistance dogs and guide dogs.
Accessibility of information and communication
Deaf and hard of hearing people
Sinfonia Varsovia does not have an induction loop or access to an online Polish Sign Language interpreter.
It is possible to contact an employee who knows the basics of Polish Sign Language. The office has a tablet that can be used for communication; if necessary, the device can be taken outside the building, contact details for this matter below.
Information about the institution
Information in PJM and ETR (in Polish) can be found at: www.sinfoniavarsovia.org/sinfonia-varsovia/dostepnosc/
Other information
If you wish to access specific rooms to which access is limited, or to deal with a matter in a building to which there is no access, please contact us to arrange an alternative method of access during the institution’s working hours, i.e. Monday to Friday from 9:00 to 17:00:
- for matters related to purchasing tickets, participation in events, program, etc.: please contact: Ms. Olga Curzydło – accessibility coordinator
E-mail address: olga.curzydlo@sinfoniavarsovia.org
phone number/SMS: 885 556 433 - in matters related to the institution’s activities, access to public information, access to buildings, etc., please contact: Ms. Katarzyna Mazerant-Żurawska – Head of Operations Department
E-mail address: katarzyna.mazerant@sinfoniavarsovia.org
tel. no.: 22/582 70 62 mobile tel. 885 554 397
Secretariat
tel. no. 22/ 582 70 72 or 22/ 582 70 82
